F.A.Q2019-10-03T09:45:11+00:00

A question ? The answer may already be in our Frequently Asked Questions!

Where are KONIX products sold?2019-09-26T08:57:03+00:00

We do not sell our products directly to consumers: we manufacture specialized products that our dealers can recommend to you. Everyone does what they’re best at!

To find the partner retailer nearest you, click on the “see resellers” link on the product sheet or go to the resellers page. Our authorized resellers will be able to provide you with attentive and professional advice. 

Resellers
Would you like to contact us for a partnership request or other marketing/press request?2019-09-26T08:58:42+00:00

Please send an email to partenariats@konix-interactive.com with your request; your team will get back to you as soon as possible.

Change the response time of the Drakkar Midgard keyboard2019-09-26T08:59:38+00:00

If the on-screen image is jerky, press the “KONIX” and “A” keys at the same time: this reduces the response time of the keys and eliminates the pause between repetitions.

Reversing the D PAD and ZQSD keys2019-09-26T09:00:33+00:00

To reverse the arrows on the D Pad or the direction of the ZQSD keys on your keyboard, simply press the “Fn” and “Z” keys at the same time

Where can I find the driver/software for my product?2019-09-26T09:04:34+00:00

All of the drivers and software for our products are available for download on our website:

  • Via the “Notices & Drivers” section in the “Services” tab in the top right-hand corner of our site’s home page
  • On the product page via the “Plugins/Drivers” button below:
Drivers & Manuals
If I disassemble my defective product, will I still be covered by the warranty?2019-09-26T09:06:02+00:00

Unfortunately, any alteration of our products and/or their disassembly will void our warranty. To find out more:

Warranty
How can I return a damaged or defective product?2019-09-26T09:21:44+00:00

KONIX does not accept returns. To exercise your rights under the warranty, you must present a sales receipt and provide the serial number of the product in question to the authorized KONIX reseller where the product was purchased.

Technical support2019-09-26T09:22:11+00:00

If you need technical support, please fill out the contact form from the button below and choose “AFTER SALES SERVICE” in the drop-down menu.

Contact
What is the duration and coverage of the KONIX warranty?2019-09-26T09:36:02+00:00

All our products for gaming consoles and PC are guaranteed for 3 years from the date of purchase. Our high-tech products are guaranteed for 2 years.

To find out more about the extent of our warranty coverage, please consult the “Warranty” section of our website under the “Services” tab located in the top right-hand corner of our home page.

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