F.A.Q2019-10-03T09:45:11+02:00

A question ? The answer may already be in our Frequently Asked Questions!

What steps should I follow to check and configure the Lur Evo Drakkar microphone in the audio settings of Windows?2023-06-20T17:33:25+02:00

Firstly, we recommend ensuring that the microphone cable is properly inserted on both ends.

Secondly, please check for any optional updates requested by Windows, particularly those related to sound card drivers.

Access the settings by clicking on “Settings,” then “Sound,” and then “Inputs” to detect the microphone named “M01.”

However, if the issue persists, we encourage you to exercise the 3-year warranty by visiting the store where you purchased the product with your receipt.

If you encounter any difficulties in claiming the warranty, please contact us at the following address : contact@konix-interactive.com.

How do I update my product?2023-06-20T17:36:52+02:00

If there are any updates required for our products to work with evolving console or PC software, please fill out the contact form below :

Where to buy a KONIX product?2023-06-20T17:37:02+02:00

We do not directly sell our products, but we have a dedicated store on Amazon. We work in partnership with retailers throughout France and Europe.

To find the nearest partner store to you, please visit the “where to buy” page or click on the “view retailers” link on the product page.

Our authorized retailers will be available to answer your questions with professionalism and attentiveness.

Do you want to contact us for a partnership, marketing/press inquiry, technical assistance, or any other request?2023-06-20T17:37:25+02:00

Please reach out to us at contact@konix-interactive.com ; our team will respond to you promptly.

Where can I find the driver/software for my product?2019-09-26T09:04:34+02:00

All of the drivers and software for our products are available for download on our website:

  • Via the “Notices & Drivers” section in the “Services” tab in the top right-hand corner of our site’s home page
  • On the product page via the “Plugins/Drivers” button below:
What are the warranty terms for KONIX products?2023-06-20T17:17:15+02:00

You can find all the relevant information regarding the warranty terms just below :

How to exchange a damaged or defective product?2023-06-20T17:37:32+02:00

Our gaming products come with a 3-year warranty.

To claim the warranty, we kindly ask you to visit the store where you purchased the product with your receipt.

If you encounter any difficulties in claiming the warranty, please contact us at the following email address : contact@konix-interactive.com

What are the steps to properly set up my controller with my Nintendo Switch?2023-06-20T17:31:43+02:00

We recommend consulting the user manual, where it is explained how to properly set up your controller with your Switch to ensure proper functionality.

NOTE : Please go to “System Settings,” then “Controllers and Sensors,” and set “Wired Pro Controller Communication” to “ON.”

However, if the issue persists, we encourage you to exercise the 3-year warranty by visiting the store where you purchased the product with your receipt.

If you encounter any difficulties in claiming the warranty, please contact us at the following address: contact@konix-interactive.com.

Do you offer spare parts for your products?2023-06-20T17:34:28+02:00

Yes, we do offer spare parts for our products depending on the product and availability.

Please contact us at the following address: contact@konix-interactive.com.

What is our privacy policy and legal notice?2023-06-20T17:36:36+02:00

Click here to view our privacy policy and legal notice.

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