Firstly, we recommend ensuring that the microphone cable is properly inserted on both ends.

Secondly, please check for any optional updates requested by Windows, particularly those related to sound card drivers.

Access the settings by clicking on “Settings,” then “Sound,” and then “Inputs” to detect the microphone named “M01.”

However, if the issue persists, we encourage you to exercise the 3-year warranty by visiting the store where you purchased the product with your receipt.

If you encounter any difficulties in claiming the warranty, please contact us at the following address : contact@konix-interactive.com.