We recommend consulting the user manual, where it is explained how to properly set up your controller with your Switch to ensure proper functionality.

NOTE : Please go to “System Settings,” then “Controllers and Sensors,” and set “Wired Pro Controller Communication” to “ON.”

However, if the issue persists, we encourage you to exercise the 3-year warranty by visiting the store where you purchased the product with your receipt.

If you encounter any difficulties in claiming the warranty, please contact us at the following address: contact@konix-interactive.com.