• How can I return my product?
  • Concerning the procedure for returning the product, please contact the after-sales department of the partner store where the order was placed.

 

  • How can I obtain technical assistance?
  • Please contact the after-sales department of the partner store where the order was placed.

 

  • How can I cancel my order or modify my order prior to delivery?
  • Concerning the procedure for canceling or modifying an order, please contact the after-sales department of the partner store where the order was placed.

 

  • How can I obtain reimbursement for my order?
  • Concerning the reimbursement procedure, please contact the after-sales department of the partner store where the order was placed.

 

  • How can I exchange a damaged or faulty product?
  • Concerning the exchange procedure, please contact the after-sales department of the partner store where the order was placed.

 

  • My product is not working: what should I do?
  • Please refer to partner shop after-sales service where you have placed an order.

 

  • I have not received my package, what should I do?
  • Please contact the after-sales department of the partner store where the order was placed.

 

  • How do I obtain an invoice?
  • Please contact the after-sales department of the partner store where the order was placed.

 

  • Where can I purchase a Konix product?
  • We have a network of more than hundreds stores throughout France. To find your nearest partner store, click on the link: Where to buy".

 

  • What do I do to cancel my order? Can I go personally to a store to do this?
  • Please contact the after-sales department of the partner store where the order was placed.

 

  • My order is incomplete, what should I do?
  • Please contact the after-sales department of the partner store where the order was placed.

 

  • I have not received the right product, what should I do?
  • Please contact the after-sales department of the partner store where the order was placed.

 

  • What is the period of guarantee for my product and what does it cover?
  • Please contact the after-sales department of the partner store where the order was placed.

 
 

Unable to find the answer to your question? Please get in touch by going to this page: "Contact".